Shipping & Delivery

All orders will be dispatched upon receipt of full payment for goods. Dispatch typically occurs on the same day or the following business day in most instances. Please note that we do not dispatch or deliver orders on weekends or public holidays.

Myo Rehab utilizes the services of Australia post domestic regular letter untracked, Australia Post express for shipping. Shipping fees are free. In the event you are unavailable to receive your shipment, Australia Post will typically leave it in a secure location or deliver it to the local post office.

It is essential to provide accurate delivery address details, including the correct post/zip code, as incorrect information may result in delays or non-delivery of your purchases. Please supply the mailing address used by your postal authority for mail delivery. In cases where mail is delivered to a post box or locked bag in a multi-story building, please provide that specific address. Any costs incurred due to the need for resending purchases as a result of incorrect delivery address details will be the responsibility of the customer.

In the event that your order does not arrive within the specified delivery timeframe, please be advised that we cannot initiate a missing parcel inquiry with Australia Post until 30 working days have elapsed from the dispatch date. If your parcel has not been received, you may notify us via email at info@myorehab.com.au, providing your name, order number, and a contact telephone number. We will keep you informed of our efforts to track the missing items.

Myo Rehab cannot be held liable for delays in delivery or non-delivery due to circumstances beyond our reasonable control. Replacement items will be dispatched at our discretion following reasonable attempts to track the original shipment.

Delivery within QLD & NSW Australia typically takes 3 to 5 business days, while deliveries to other parts of Australia may require 5 to 10 business days. If you are unable to be present for delivery, your parcel will be left in a secure location unless otherwise specified. To ensure receipt of your parcel, consider having it delivered to your workplace if you anticipate absence.

Express Post delivery is available at an additional cost. If you prefer to have your order shipped via Express Post, please notify us at the time of purchase. Kindly indicate your preference for Express Post delivery in the order notes or contact us directly to ensure expedited shipping. We will then process your order accordingly to meet your delivery requirements. Thank you for choosing Myo Rehab, and we appreciate your business.